Terry McKenna is an internationally acclaimed author, speaker
and consultant to Fortune 500 companies as well as smaller
regional chains. Principal and co-founder of Employee
Performance Strategies, Inc. (EPS), Terry helps companies become
the customers' brand of choice by becoming the employer of
choice.
Terry is a well-known and respected author on a wide variety
of topics. Terry writes a monthly column for National Petroleum
News (NPN), Tobacco Retailer, and Sabah Business, the largest
business Publication in Turkey. Terry was featured in The Wall
Street Journal for his expertise in brand differentiation, as
well as the Harvard Business School corporate training video:
"Benchmarking Outside The Box", for his leadership role in the
development and implementation of a national customer service
strategy while employed at ExxonMobil Corporation.
Internationally, Terry led the development and implementation of
a customer service strategy that achieved ISO-9002 certification
for convenience stores for ExxonMobil's Singapore marketing
affiliate.
Terry connects with his audiences on an emotional level as he
introduces concepts and methods that challenge their thinking,
question their mental models and ignite their passion. Terry's
ability to relate to the boardroom as well as the frontline, his
unique perspective on today's key business issues, combined with
his sense of humor, energy and enthusiastic passion result in
audiences and clients requesting him again and again. Most
importantly, Terry's audiences leave with specific
recommendations and strategies that are practical,
implementable, and cost-effective, that will enable them to take
their organizations to the next level.
Where Terry is different from most speakers is that his
presentations are not preachy and overloaded with a lot of
theory and philosophy, but rather a very detailed "how to"
approach to obtaining higher levels of performance from their
organizations, resulting in stronger relationships with their
customers, leading to a healthier bottom line. Terry is able to
do this since he has worked directly in the frontline trenches,
developing, implementing and executing service strategies.
There's no substitute for actual hands-on experience, and
Terry's entire career has been spent where the action is. And it
is this experience that sets Terry apart from other speakers.
Terry's work with a diverse client list (see back page for
partial list) enables him to bring candid, best-in-class lessons
learned to each of his topics. Terry's presentations are
customized to reflect the needs, priorities, and uniqueness of
his clients. Terry involves his audiences with thought provoking
questions and an engaging Q&A at the conclusion.
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 As
you watch Linda McKenna in action you'll see why most of her
engagements are repeat and referral business. Audiences are
captivated and entertained with her eye opening approach at
business solutions. More than just an author, speaker and
consultant, Linda sets herself apart with her real life
experience. It is her solid grasp of frontline execution and not
just theory that audiences love and respect. Linda is Principal
and Co-founder of Employee Performance Strategies, Inc.; a
consulting firm that improves client's bottom line through
customer relationship, leadership and employee performance
improvement strategies.
Linda connects with her audiences on an emotional level as she
introduces concepts and methods that challenge their thinking,
question their mental models and ignite their passion. Linda's
presentations reveal the "how to" approach to business success,
as opposed to speakers who theorize and tell stories on "why"
organizations should do something. This emphasis on "how to"
leaves participants motivated, on-track and equips them with the
required skills and knowledge to take the right actions to
become more profitable.
Linda's expertise in building customer loyalty has been featured
in The Wall Street Journal, as well as the Harvard Business
School corporate training video: "Benchmarking Outside The Box."
She's also been featured with customer service experts Gary Heil
and Rick Tate in their book and DVD Leadership and the Customer
Revolution. Linda's also appeared on several radio and TV news
shows on the subject of differentiating your brand through
customer relationships.
Linda is well known for her contagious high energy and
enthusiasm. But most importantly what makes her style unique is
her ability to communicate and connect to all levels of an
organization and ensure organizations leave with ideas that
deliver results! |
